FAQ
⚙️ GENERAL
What is Tovi Performance?
Tovi Performance is a lifestyle-driven automotive brand based in Orlando, Florida — built for enthusiasts who live the performance culture.
We specialize in high-end builds, parts, media, and streetwear that reflect speed, design, and attitude.
Where are you located?
Our HQ and main garage are located in Orlando, FL.
All projects, shoots, and private events are run locally — but we ship products worldwide.
Do you build cars or sell products?
Both.
We started as a performance and customization brand, and we’ve evolved into a lifestyle + parts + content hub.
Tovi Performance now combines automotive builds, exclusive merch, collaborations, and digital experiences under one name.
🔧 ORDERS & SHIPPING
How long does shipping take?
Orders typically ship within 3–5 business days.
Custom or pre-order items (like apparel drops or special parts) may take 2–4 weeks depending on availability.
Do you ship internationally?
Yes — we ship worldwide.
International orders may take longer depending on your country’s customs and postal service.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking link via email.
You can also check your order status anytime from your account dashboard.
What if my order arrives damaged or incorrect?
No worries — contact info@toviperformance.com within 7 days of delivery, and we’ll take care of it.
💳 RETURNS & EXCHANGES
Do you accept returns?
Yes — returns are accepted within 14 days of delivery for unworn, unused items in their original packaging.
Due to the nature of performance parts and limited drops, some items may be final sale (noted on the product page).
How do I start a return?
Email info@toviperformance.com with your order number and reason for return.
Our team will guide you through the process.
Can I exchange for another size or color?
If the item is still in stock, we’ll gladly exchange it.
If not, we’ll issue store credit or a refund — your choice.
🏎️ TOVI GARAGE CLUB MEMBERSHIP
What is the Tovi Garage Club?
The Tovi Garage Club is our exclusive $29.99/month membership that gives you inside access to Tovi Performance — including discounts, early drops, giveaways, and private event invites.
What’s included in the membership?
Members get:
- 10–25% off select Tovi and partner products
- Access to private giveaways
- VIP entry to car meets and shoots
- Behind-the-scenes content
- A digital membership dashboard with rewards
Can I cancel my membership anytime?
Yes. Cancel or pause anytime directly from your member dashboard — no contracts or hidden fees.
Do I need to live in Orlando to join?
No. Anyone worldwide can join — you’ll still get discounts, digital perks, and online access.
🧢 MERCH & APPAREL
Do you restock items?
Some pieces are limited-run, while core items are restocked regularly.
If something sells out, join our newsletter or follow @tovi_performance on Instagram for drop alerts.
Are your shirts true to size?
Yes — all apparel fits true to size unless otherwise noted on the product page.
How do I care for Tovi apparel?
Cold wash, inside out, tumble dry low or air dry.
Never iron directly on printed designs.
🎟️ EVENTS & COLLABORATIONS
How do I get invited to Tovi events?
Garage Club members get first access.
Public events and meets are announced through our social channels and newsletter.
Do you collaborate with other brands or creators?
Yes.
We’re always open to collaborations with automotive brands, fashion labels, or creators that fit the Tovi vision.
Email info@toviperformance.com to connect.
Can I film or shoot at your shop?
For media or influencer access, email info@toviperformance.com — include your concept and preferred date.
💬 SUPPORT
How do I contact support?
Email info@toviperformance.com or use the contact form on our site.
Our team responds within 24–48 hours.
What if I need help with my membership or login?
Reach out via info@toviperformance.com and include your account email.
We’ll verify and help reset or fix your access right away.
Can I film or shoot at your shop?
For media or influencer access, email info@toviperformance.com — include your concept and preferred date.
🔥 FINAL WORD
Tovi Performance is more than a brand — it’s a movement.
Whether you’re building cars, collecting merch, or joining the club, you’re part of something bigger.
Driven by performance. Fueled by culture. Built by Tovi.